Registered Address:

27 Old Gloucester Street
London WC1N 3AX

Tel: 01295 814501

mprew@effectuscomputing.co.uk

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© 2017 by Effectus Computing Ltd

SHIPPING 

Do you ship internationally? 

We are able to ship within the UK and Mainland Europe. Please contact for shipping costs.

 

How long does shipping take? 

All of the systems on our website, are example configurations. We offer a Built-to-order Service on everything. On average the delivery time is between 7 and 10 Days.

Single items products which do not require a build are normally delivered with 24 Hrs of receiving your order.

Will I be charged for taxes?

VAT will be charged at the prevailing rate, which in the UK is 20%

PAYMENT & WARRANTY

What forms of payments do you accept? 

We accept payment via BAC’s/CHAPS direct to our Bank.

We also have a business Paypal account. Should you wish to take this option.

Shipment will take place once funds have been received. 

For existing customers, we do offer a credit account on a strictly 30 days from date of invoice.

What are your warranty terms & conditions?

Within the products descriptions, you will be able to check on the warranty options available. If you have any questions, or need confirmation. Then please do not hesitate to contact us directly.

RETURNS

What is your returns policy? 

 

All product must be returned within 7 days of RMA Issue Date. Failure to do so may result in the cancellation of the returns authorisation.

Any specific conditions detailed on your RMA authorisation form must be complied with.

Please ensure that only authorised product is returned. Any shipment without a valid RMA number may be refused.

Goods being returned for credit must be returned within 7 days. If goods are not received back at within 7 days from Issue Date, effectus Computing reserves the right to apply a restocking fee on any credit subsequently issued.

The manufacturer warranty repair process can take between 4-6 weeks; however, any repaired/replaced product received back from the manufacturer earlier will be sent through to you upon receipt.

Damage in transit

If a shipment appears to have been damaged in transit please do one of the following:

  1. Refuse the goods as damaged

  2. Sign for the goods as damaged

  3. In both cases, you must inform effectus Computing of your action in writing within two working days

Still got questions? Contact us>

Hardware Services - SLA's 

Bronze: Mon-Fri, 09.00 - 17.00 Hrs, Excl. Public and Bank Holidays

Silver:   Mon-Fri, 08.00 - 20.00 Hrs, Excl. Public and Bank Holidays

Platinum: 24 x 7 x 365, Incl. Public and Bank Holidays

 

                4hr: 4 Contracted Hrs from call Receipt   

   

                6hr: 6 Contracted Hours from call Receipt

                8hr: 8 Contracted Hours from call Receipt

                NBD: 16 Contracted Hours from call Receipt

Response: Once a Hardware fault has been diagnosed, en engineering response to site within contracted timescales. IF parts only requested, these will be on a NBD basis

Fix: Once a hardware fault has been diagnosed, en engineer & parts will be dispatched to site within the contracted time-frame and hardware fixed.

Parts Only: Parts to Site within contracted time-frame, no labour or technical support included.

RTB: Return-to-base - Faulty unit returned to Service Provider repair centre by customer. Repair and Return hardware back to customer within 4 working days of receipt.

Telepone: Telephone technical support only

                                                       

FAQ

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked:

 
 
 
If you have any questions or would like to discuss further options. Please do not hesitate to contact our office.
We are always happy to assist in cases where we can.